But, again, operationally it's quite strong. 24/7/365 customer support is available not only by live chat and email, but by phone. It offers free site migrations with some dedicated attention paid to making a transfer as smooth as possible. And, if you're willing to go for one of the higher-end plans, the company has put some serious attention into performance and caching.
You can also find that some WordPress-centric hosting companies, like WPEngine offer expensive managed hosting services. It’s built specifically for running WordPress websites on it, and it’s optimized for speed, security, and scalability. Such services also come with many enhanced WordPress-specific features, which are not necessary for users who’re just starting out. 
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