You get 24/7/365 basic customer support for all the plans. If you need a team of server-admin experts to support you, we offer a fully-managed support plan for an additional charge. We also provide ala carte service offerings to solve specific issues through our hosting premium support. Of course, we also offer a rich library of detailed help articles. You can learn more about the support services in our Statement of Support.
If you host it in a VPS environment, your site won't share resources with neighboring sites, the way it would with shared hosting. In fact, your site lives in a partitioned server area that has its own operating system, storage, RAM, and monthly data transfer limits, so you can expect smoother, more stable site performance. The sites with which you share your server are far less likely to affect your site—or even take it down altogether—than they would be on a shared site. Knowing how VPS setups operate is just the first step, however. You still need to familiarize yourself with the essential features needed for building a rock-solid, VPS-hosted website.
If you want reasonably priced server space that won't load pages at a snail's pace when a neighboring site gets a huge traffic spike, VPS is a good option for your business. We've reviewed many VPS hosting services and included the best of the bunch in this guide. You should look into a dedicated server if you want to build a website on an even stronger foundation and can afford the bill.
A VPS runs its own copy of an operating system (OS), and customers may have superuser-level access to that operating system instance, so they can install almost any software that runs on that OS. For many purposes they are functionally equivalent to a dedicated physical server, and being software-defined, are able to be much more easily created and configured. They are priced much lower than an equivalent physical server. However, as they share the underlying physical hardware with other VPSes, performance may be lower, depending on the workload of any other executing virtual machines.