We liked how Web Hosting Hub describes its new customer process. It tells new customers, "We walk you through setting up your account in a personal on-boarding call." The company has a few other wins as well. It offers an all-SSD infrastructure, automatic vulnerability patches and a custom firewall, SSH access for certain plans, free site migration and an excellent 90-day money-back guarantee. 
All of this infrastructure has been built out to support the a wide range of hosting services. The family-owned company gains points for understanding the importance of transaction security by offering free AutoSSL and Let's Encrypt SSL encryption for its plans. While the company offers sophisticated services for technically strong clients, it also has a Weebly web builder option to get you up and running quickly. 

The PRO web hosting will be the right fit for most small business websites. It includes automatic SSL protection, a free domain name registration, and delivers better performance (double the RAM, CPU, Disk throughput), enabling faster page loads and more simultaneous traffic to your website. It’s a great choice for WordPress, Joomla or Drupal sites expecting to receive several hundreds of visitors per day. It also includes Premium features such as Anycast DNS.
Great article, Paul! Definitely one of the best reads on web hosting that I've seen. I was pleasantly surprised to see Hostinger taking the first spot. In my opinion, they fully deserve all the praise that they get. Your example with the customer support test proves that point perfectly. No hidden tricks, no downtime, no long support waits. I'm really glad I decided to give them a shot a while ago. Cheers.
Speaking of email and limits, you'll want the ability to create an unlimited number of accounts. Should your website grow significantly, you'll appreciate being able to scale your email accounts without spending additional money. Web hosts typically place a cap on the amount of storage per email account. In other words, you may be able to create an unlimited number of email accounts, but each one may have a 10GB storage cap. Take time to investigate a potential web host's email offerings so as not to be surprised by its messaging limitations. Again, find out what the unlimited gotchas might be.
Telling someone what I do for a living is always an interesting experience. Either we’re totally in sync, both lost in conversation about WordPress woes or some time-saving program update, or it’s me talking with crickets in response. There’s just something about web hosting. It’s hit-or-miss whether someone is up to speed on the nuances of all that this industry has to offer.
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