You get other customer-centric bonuses for 24/7 customer support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need) and a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software.
When it comes to server operating systems, Linux is typically the default option. Still, some services offer a choice of Linux or Windows hosting. If you have specific server-side applications that require Windows, such as SQL Server or a custom application written in .NET, then you need to make sure your web host has Windows hosting. But don't let the idea of a Linux host intimidate you. Nowadays, most web hosts offer a graphical interface or a control panel to simplify server administration and website management. Instead of typing at the command line, you'll click easily identifiable icons.
CloudLinux helps protect websites in a shared website hosting environment. If one of the websites on the servers gets attacked or gets a sudden growth in popularity and a lot of unexpected traffic, it will start draining all of the server resources, affecting other websites. CloudLinux makes sure this doesn’t happen. It will either slow down the website to stop it from hogging all resources or it will temporarily shut it down.
We use this analogy on our web hosting page. Shared hosting is like an apartment building – lots of residents in the same building, sharing the same resources, but also very affordable. Dedicated servers are like having your state-of-the-art house, where you’ll pay a lot more, but you also don’t have to share the space or utilities with anyone. VPS is in the middle, like a townhouse, where you have a few residents in the same building, but you each have dedicated resources and are in full control of your home. It costs less than a dedicated server, but still gives you much of the same benefits.
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You get 24/7/365 basic customer support for all the plans. If you need a team of server-admin experts to support you, we offer a fully-managed support plan for an additional charge. We also provide ala carte service offerings to solve specific issues through our hosting premium support. Of course, we also offer a rich library of detailed help articles. You can learn more about the support services in our Statement of Support.
Telling someone what I do for a living is always an interesting experience. Either we’re totally in sync, both lost in conversation about WordPress woes or some time-saving program update, or it’s me talking with crickets in response. There’s just something about web hosting. It’s hit-or-miss whether someone is up to speed on the nuances of all that this industry has to offer.