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In terms of what many vendors call unlimited service, Web Hosting Pad's terms of service indicate that its definition of unlimited is what it calls "incremental." Basically, as you need more capability, it wants to discuss that with you, both to help you get the most out of its services, and to make sure you're using its systems without abusing them.
When you sign up for SiteGround, you get a proactive chat from a live agent offering to call you, inquiring if you need any help setting everything up. Customer support includes tutorials, live chat, tickets, and phone calls. All are available 24/7 - and when you call on a Saturday night and get connected to an agent in 10 seconds, you know you're getting your money's worth.